Non-developers often assume an application is invariably more valuable with a feature than without it
I can really empathise with this sentiment. There's a huge temptation instilled somehow in people buying websites that more features = better quality. We really try to get clients to spend money on quality marketing at Buffalo, but they rarely realise that a bucket of features is pretty irrelevant if people don't know your site exists. In the above, you can substitute the word "site" and its variants above with anything really.